White Papers & Articles

​Technologist, including engineers, are often unfairly labeled and stereotyped as lacking soft skills when it comes to interacting with other people.  Words like ‘quirky’, ‘introverted’ and ‘rambling’ are often used to describe technologists and how they interact with others.  After more than 15 years in the medical device field working side by side with my engineering colleagues I’m convinced these adjectives unfairly characterize many technologists, yet the use of these descriptions continues to permeate conversations rather consistently. 
 
Whether you’re a technologist or not, the simple truth is we all could use a little help in upgrading ourselves professionally.  Continual improvement is a cornerstone for a good professional and so is proper business etiquette.   If you’re looking for a way to improve how you show up, including how those around you perceive you, consider the following nine steps to boost your business etiquette:
 
1.       KISS (Keep It Simple, Stupid)
A wonderful acronym to say the least.  Those of us who like to tinker and develop products  have a tendency to overcomplicate the outcome, as well as our communication.  When we ‘over engineer’ our ideas, products or conversations it shows a lack of understanding for the true need as well as our ability to hold back personal interest before company needs.  Good business etiquette in this area is when we build awareness around the importance of keeping things simple which focuses on driving greater realized value for the end user.  “Simplicity is the ultimate sophistication.” – Leonardo Da Vinci
 
2.       Understand the Big Picture
Technologist can be stereotyped as not understanding the company’s bigger picture and its goals as a business.  Its important engineers slow down to take the time to understand how their role impacts the business, especially how their decisions impact things downstream.  When we understand the big picture we’re able to remove ourselves from our preconceived notions and think like business professionals, not just technology developers.  This becomes crucial when we’re making decisions early in the product development process on product needs versus how that need supports the company’s mission and the needs within the marketplace.  Just because something is a great feat of engineering awe doesn’t mean it is necesary for the product, the company and or the customer.
 
3.       Be Proactive With Your Communication
Engineers live a life of projects.  They go from one project to another in their day to day work and as such they’re often embroiled in deadlines.  There’s nothing more frustrating to have someone on your team report the day of the deadline that they are going to miss it.  That’s unacceptable.  When we have good business etiquette we respect the other people on the team by communicating proactively so the team is prepared, especially in a situation where we may be missing a deadline.  Don’t wait to communicate. 
 
4.       Understand Your Cross Functional Colleagues
It’s poor business etiquette for engineers to only stay in their lane and not get to know, interact with, or understand their colleagues in non-technical roles.  Why is this the case?  Read #2 on this list.  When we don’t understand the bigger picture of the business, how it runs and operates, how decisions are made and why they’re made, our ability to be a productive employee is reduced to chance.  Ever seen someone come up with an idea which they claim to be amazing or revolutionary to be shot down shortly thereafter from another person in the company?  More often than not that idea infringed on #1 or #2 within this list.  For example, if you make a suggestion to add a feature to an existing product without taking into consideration the cost to manufacture it or if the companies sales people can actually sell it to their customers you’ve singlehandedly shown that you can come up with ideas which have little merit in their ability to be executed. 
 
5.       Good Enough Vs. Perfect
Confucius said, “Better a diamond with a flaw than a pebble without.”  When we chase perfection we often find ourselves on a never ending journey where we’re busy as can be without accomplishing much.  Its important engineers build awareness around the idea that nothing is ever finished therefore it isn’t settling if perfection isn’t achieve.  We should expect it and build product updates into our process down the road.  Apple, Inc. does this all the time with their new releases and they still have people lining up around the block to buy their products, regardless of the initial glitches and bugs associated. 
 
6.       Handshakes and Eye Contact
Those of us in technical fields can at times get a bad rap for not being social butterflies who know how to engage with others.  Let’s buck the stereotype!  Good business etiquette tells us it is important to give a firm handshake upon initial interaction with another person.  In fact, its common to hear from leaders that a poor handshake can be the difference in someone getting a job.  The limp wrist, fish handshake belongs nowhere in business.  Same can be said about eye contact.  Be intentional with your eye contact when speaking with someone in person.  Looking at the floor or down at your lap gives others the impression you aren’t confident in yourself.
 
7.       Ditch the Cell Phone
Your cell phone needs to stay in your pocket at all times when you are engaged with others, especially in a business setting, unless you are using it as part of the discussion.  If you’re in a conversation, including a group conversation, and you’re simultaneously thumbing through your social media you’re giving off a sign that what other people have to say isn’t important.  Put the phone away!  Your digital friends, who you’ll never meet anyways, won’t even notice you’re not there to like their cat memes.  FOMO no mo.
 
8.       First Impressions Are Actually Important
This goes hand-in-hand, pun intended, with #6.  The way we show up with other people, especially during a first impression can make or break someone’s perception of you.  Greet people, shake their hand, learn their name.  Make an effort to engage with them.  Be polite and considerate.  Lastly, be groomed!  If you’re appearance is disheveled or unbecoming of a professional that’s how you’ll be treated.  Most technologists make a healthy living in their careers, it’s important you act like it, at least upon first impressions.
 
9.       Respecting Others Lack of Technical Knowledge
When you’re talking to a layperson, a non-engineer, do your best to use simple, straightforward language.  People who aren’t engineers already are often times giving you the benefit of the doubt that you’re smart. (this is the one time when a stereotype works in your favor)  As such, you don’t need to impress people with your technical prowess by using terminology and theoretical concepts which fly over the head of the other person in the conversation.  Be mindful of who you are talking to and adjust accordingly as this will ensure the discussion is fruitful for both parties.  If the other party wants more information they’ll signal to you to get into the weeds, then its go time!
 
When we’re demonstrating good business etiquette we simultaneously show that we respect others while respecting ourselves.  Take the time to build awareness in this area of your career, it will pay dividends in spades over the long haul. 

We've talked on a couple occasions about the importance of planning ahead.  When it comes to your business and the safety of your employees planning ahead for emergency situations is a must for all leaders and business owners, alike. 

Listen in as our Operations Manager, Trisha Aure, shares with us in this two part series why it's so important to have an ERP (Emergency Response Plan) in place and the steps to go about implementing one within your business.

​Part 1: ERP Overview & Initiation

​Now that we're aware of what an ERP can do for us and how to initiate it from scratch, let's look further into the implementation for an ERP.

Did you miss our article on Emergency Response Plans (ERP)?  Access it here: ​​http://www.sqr1services.com/white-papers-and-articles/why-you-need-to-implement-a-business-emergency-response-plan-immediately

How many times have we waited too long to address something to later learn our procrastination ended up creating more work and heartache in the end? 

This is a daily experience for many businesses pushing off activities which may on the surface seem unimportant or trivial in the moment but lack thereof in the wrong circumstances creates havoc on the business’ leaders and employees alike.  Havoc also likes to bring with it a loss of time and funds for what that’s worth.

Enter the Emergency Response Plan (ERP); also referred to as an Emergency Action Plan (EAP).

If you’ve ever seen an ERP, or been lucky enough [heavy sarcasm here] to be a part of the team putting one together, you know firsthand this exercise is no walk in the park.  A thorough and well-rounded ERP can easily exceed 60 pages in length, we’ve seen them over 200 pages, covering everything from natural disaster planning to emergency health services and of course the latest business challenge - pandemics.  Many also include Continuity of Operations Plan (COOPs) which address situations like when employees can’t come to the office but the show must go on.  Sound familiar?

Gosh, ERP’s seem pretty important, right? 

Exactly, then why is it so many companies, especially companies under 100 employees, don’t have an ERP in place.  Not only do they not have a formal document and list of procedures to rely on when the sky falls, little to none of their employees have ever been trained in what to do should an emergency occur.

This is business gambling at its finest hour.  Without a plan in place we are accepting an incredible amount of unnecessary risk. 

Why do companies choose to put off business planning which includes ERP related procedures and documents?  The survey says the #1 answer is ‘they didn’t think they needed it because it [an emergency] wouldn’t happen to them’.  Other reasons why companies don’t have an ERP in place is they didn’t know they need one or they’re fire fighting [bad pun given the context of this article] other business needs which require immediate attention. 

Whatever the reason may be which has led you to push off implementing an ERP just know this – should the proverbial crap hit the fan putting your business, operations, employees or facility in crisis mode, know that your company and or its directors could be held accountable for a lack of planning or action – especially if lives are at risk.

This is certainly a grim reality and one which isn’t fun to think about. 

Let’s hope you’re in a position where you’ve been lucky enough to not experience any emergency or critical situations and therefore haven’t had to activate an emergency plan.  If that’s the case we not so subtly suggest you consider the following:

1. Get an emergency response plan in place IMMEDIATELY; even if the plan you put in place initially is a couple pages worth of emergency preparedness, you’ll still be better off than a company that has nothing
   1. Bare minimum requirements of an ERP should include facility evacuation, emergency health, utility dangers and or heavy equipment/ chemical hazard protocols should they apply
2. We recommend making the investment and hiring a company or external person to walk you through the development of a full Emergency Response Plan.  It’s a relatively inexpensive exercise which brings about a welcomed piece of mind, one your owner(s), Board and or employees will appreciate; when we look out for the wellbeing of those around us we’re leading at an optimum level while protecting our investments
3. Create an ‘Emergency Team’ within your company which is comprised of staff assigned to specific tasks should an emergency occur
4. Share your plan with your employees and document the discussion [have your employees sign off confirming the discussion occurred] and file this within their employee files
5. Train your employees on the plan, including a proactive drill to simulate a crisis to see how the plan works in a simulated environment; do these drills annually and have your employees and or Emergency Team sign off on the activity; the ERP training should also be included in every new employees’ onboarding process
6. Create a place employees can easily access the ERP both electronically and in person via a paper binder of sorts

Given the events of 2020 its understandable for businesses and their employees to be on edge about the unknowns ahead of us.  Planning ahead of time for possible risks reduces our likelihood that risk develops into a situation which puts our employees or the company in danger.  It’s always better to plan and have the plan never go into action than to be unprepared and regret it later on.

In January of this year we were contacted by a company to help create their first ERP as they had just experienced an emergency situation where an employee, we’ll call her Tina, fainted at the office in a common area.  Another employee, let’s call him Josh, found her conscious but noticeably shaken up and still on the ground. Josh stayed by Tina’s side and called the paramedics with Tina’s approval.  He stayed with her, providing support and comfort until the paramedics arrived; long and short Tina turned out to be okay, she had fainted due to overheating.

A couple months later I asked the company’s VP of Ops about the outcome of the situation to which she shared, “we were lucky Josh of all people found her, Josh was an EMT (Emergency Medical Technician) when he was in college and jumped right into action.  If it had been anyone else, including me, we would have been unprepared not knowing what to do.  We had no plan in place whatsoever to deal with a situation like this.  Needless to say we’re lucky things ended without further incident and thankful the situation wasn’t worse for Tina.  Interestingly enough, Tina and Josh now officially chair our emergency prep team.”

This company got a wakeup call and got lucky the situation wasn’t any worse.  Prior to this incident they had no plan in place, no process to deal with crisis’ or emergency situations.  Their business and employees were left to chance in dealing with critical moments, moments which can be the difference between life and death.
 
As Denis Waitley says, “Expect the best, plan for the worst, and prepare to be surprised.”

The names and situations described above have been changed to protect the identify and privacy of the company and individuals involved.

Key Takeaway
Don’t wait until it’s too late to get an Emergency Response Plan (ERP) in place.  The ERP acts as a guide providing step by step procedures for emergency situations.  Not having a plan in place means you and your company are accepting a potential large amount of risk, risk which isn’t necessary.

​Action Item
Put on your activity list for immediate attention to implement step #1 in this article: Get an ERP type plan in place IMMEDIATELY; even if the plan you put in place initially is a couple pages worth of emergency preparedness, you’ll still be better off than a company that has nothing. The bare minimum requirements should include facility evacuation, emergency health and utility dangers protocols; include heavy equipment/ chemical hazard protocols should they apply.
​

Opening Salvo:
Consulting, it’s the next big business opportunity frontier.  From 2011 to present the consulting industry grew by 4-5% YOY on the coattails of increasing supply and demand.  More people than ever on record have transitioned out of traditional career roles in the last 15 years to chase the ‘gig economy’ (increasing supply) while companies themselves have developed a steady dependency (increasing demand) on using external support to ensure their operations run effectively and efficiently.
​
While this sounds encouraging, an unexpected outcome of this growth has left many customers with buyers remorse.  As more people enter the consulting game the varying levels of experience, service, costs and related outcomes has left customers in a predicament.  With a multitude of options now available to companies looking for help one of the biggest challenges afflicting buyers is how they will find the right support while ensuring the money they’re paying for it results in a positive outcome.

Author: Travis Smith

​To view the full article click on the download link below:

Executive Summary:
Businesses of all sizes must make strategic decisions to ensure its operations and outputs are optimized, functioning at an effective level to help them grow, increase speed to market, improve ROI, etc.  One tool which helps to achieve those metrics, and more, is outsourcing.  For the purposes of this paper we’re define ‘outsourcing’ as the act of packaging internal work to be sent outside to an external supplier to facilitate on behalf of the company, now client.  There are many positive attributes of outsourcing, yet there are a bevy of deltas which accompany outsourcing if the client doesn’t carefully vet and manage their suppliers.  Outsourcing, a valuable strategic business tool, is best experienced where expectations are managed while relationships are allowed to develop overtime. This produces fruitful outcomes for both client and supplier.

Author: Travis Smith
Contributor(s): Bill Colone, Achilles Young

​To view the full article click on the download link below:

Executive Summary:
Developing a strategic and consistent process to evaluate and therefore acquire suppliers before you need them is vital to our ability in growing our company.  When we utilize a systematic process we eliminate bias and emotion from the decision making process which allows us to make decisions which are capabilities and needs based rather than emotions.  Your ‘minimum expectations’ list serves as a road map for decision making and comparison shopping as you engage with each supplier.

​Author: Travis Smith

​Read the full article by downloading the below PDF attachment