Misaligned KPIs in Commercial Medtech Operations - Featuring VP Ops & IT Luis Morales [ep #119]

Medtech Snapshot Podcast - ep #119 features Shockwave Medical VP of Operations and IT Luis Morales as he walks us through the impact of misaligned KPIs with commercial medtech operations.

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Read the Full Interview:
[Host - Travis] Welcome back to another Medtech Snapshot, the one question, one answer, highly digests medical device podcast. With me today is the global vice president of operations and IT, Luis Morales, Luis, glad to have you on. 

So, Luis, walk us through when KPIs aren't aligned, what's the impact to commercialize operations?

[Guest Luis Morales] "Travis, I think that's a great question. And, you know, my thoughts around that may seem simple, but they're very hard to implement. You know, the businesses that I've had, I've had the honor of working for various companies and different businesses across my career."

"And those that I've seen that are the most successful are businesses where they've been able to ensure that the broad organization, all functions, all teams really have one goal. Because at the end of the day, in a Medtech company, it is about serving as many patients as you can with the life-saving, life-altering technologies that we design and manufacture, right? And I've found that if you're able to align an organization to that basic principle, then you have the right mindset going into every different function and aligning on what's truly important to move the business forward, right? When you don't have that, right, there's, you know, prioritization problems. There's organizational retention problems, because frustration builds up, right? That leads to loss efficiency, it leads to stagnation of innovation."

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