We’re constantly bombarded with a litany of articles, studies and discussions highlighting the generational differences in the workplace. These discussions often confuse and mislead readers by zeroing in on ‘key characteristics’ which supposedly define a generation while subtly stereotyping it at the same time. One of the topics that comes up often in these discussions is what makes for a good employee. This topic has permeated the business world for decades long before Gen-Z and Millennials entered the workplace over the last 10+ years causing a current day telenovela in the business world.
While the generations entering the workforce, and or exiting for that matter, may have a difference of opinion on what they want out of their careers and what they need in order to be happy in their jobs, there is one common trait which is synonymous with all generations and all employees for that matter. This common trait, or behavior, defines what a good employee is regardless of the stereotypes and or characteristics which accompany the respective generation.
When we take away generational characteristics, race, religion, gender and everything else used to categorize and therefore sort and stack people we’re left looking at people’s actions. Their behaviors. What I’ve found true over the years is behavior is indicative of the true nature of a person, not their words. If we say one thing but then do (act) another, our behaviors become the defining force for who we are, not our words. This is certainly true for employees and their effectiveness as we look at whether an employee is ‘great’ versus ‘average’, or worse.
So, what’s the difference between a great employee and an average one? An employee who excels versus one who mails it in operating at a mediocre level of performance. The difference is a little behavior known as INITIATIVE.
I know what you’re thinking, “that’s not groundbreaking information. I’ve known this for years.”
While we may know this, or have seen it in person, what’s remarkable are the number of people who actually deploy ‘initiative’ in their jobs.
In my 15 years’ of business experience, of which 13 of those years have been in management, and 4 owning a business, I’ve experienced both first and secondhand the difference initiative makes in an employee and leader. When we strip away all the categories and demographics, mentioned above, this behavioral trait is the one that keeps rising to the top distinguishing the great performers from the average, mediocre and under performing employees.
Initiative is everything!
What does initiative look like in a business setting?
When I think of great initiative in the work place the first thing that comes to mind is a situation I witnessed firsthand with an employee of mine several years ago. We had a client who was flying into Orange County to visit with several suppliers, our company being one of them. My employee, Megan, took it upon herself to pick up our client at the airport, coffee in hand, and bring them to our office for the meeting. Talk about service, yet her initiative to provide a great experience for our customer didn’t end there. She also took the client out to lunch in Laguna Beach (our client was from Idaho and had never seen the amazing beaches of Laguna). The client had also forgot to pack a bathroom bag for their travels so Megan took him to Target to pick up a couple items. After all this was done Megan shuttled him back to the airport.
Yes, this was an amazing effort by Megan yet what made it truly remarkable and just as memorable was the fact that she did this all on her own. She didn’t ask for permission; she just took it upon herself to deliver top notch service. Memorable service at that.
I still think about the initiative Megan displayed during this time and marvel at how impressive it was. Needless to say the client sent us an overwhelming email of appreciation thanking Megan for her time and willingness to shepherd him around. He said and I quote “It was the best business trip I’ve been on, I appreciate you [Megan] taking the time to ensure I had a good visit.”
While that story sounds great it’s certainly not the norm.
Rather than focusing next on the lack luster initiative most employees display at the office perhaps its better use of your time and mine to discuss the ways an employee can change their mindset and actions to better align with an initiative based work approach. Consider the following:
Possessing good initiative at work makes or breaks the quality of employee you are and often times how you are viewed in the organization. Are you a blessing to your team and company or are you dead weight? Having good initiative is the one behavior you can 100% control which in turn can directly impact in a positive way your job and career.
Stop making excuses for why you don’t act at work. Next time you see a problem or issue come up at the office which you are directly or close too take a chance and stand up and get involved. People who say ‘YES’ I can do that rather than ‘someone else can do that’ frequently experience better career
As we grow in our profession, we naturally pick up things here and there which aid us in operating as a professional. These little nuances of professional life often times can’t be learned in a class room setting or text book, especially when it comes to behavioral tips like how to handle yourself in certain situations, shaking hands and introducing yourself at a networking event, overcoming challenges, etc.
Over the course of my career one of the best sources for information and perspective have come through mentors. I’ve been blessed to have four (4) mentors throughout my adult life, each of them providing a different perspective and approach that I’ve been able to utilize to craft my own personal style of ‘me’. For what it’s worth, I’m grateful beyond words to these four people for instilling in me valuable lessons about life, family, work and relationships.
Through these relationships I’ve learned a vital lesson that I will carry with me throughout my career, which is:
The only person responsible for your career is YOU.
Each one of my mentors have preached this lesson, using their own approach to reinstate the fact that we [you and I] are ultimately in charge of our own careers. No one else. Not our parents, not our teachers and certainly not our bosses. It’s a universal truth I’ve tested now dozens of times and I still get the same outcome – it’s up to us, not them.
When we develop a mindset of self accountability we learn that it is in fact up to us [you] to drive our careers in the direction we want them to head.
When people aren’t responsible for their own careers it shows up sounding like the following excuses: “my boss didn’t do anything for me”, “that’s not my job responsibility”, “I didn’t know I could do that”, “no one told me that was possible”, “that mistake wasn’t my fault” and on and on.
Casting aside the multitude of excuses we can drum up, once we learn it’s our ultimate responsibility to drive our careers it then becomes easier to ask for help while navigating the many facets of a career. Once we ask for help and start getting it we remain in the drivers seat asking questions, following up and initiating conversation. As a result we take responsibility for the outcomes. What comes from this type of mindset and approach is an increasing attitude and desire to improve, learn and grow.
Key Take Away:
Asking for help and guidance is a big step. It means you want to improve yourself, congrats as you’re already ahead of many people around you. When you ask for help from someone, whether that be a mentor, boss, teacher, friend, it’s up to you to drive that interaction. It is your responsibility to drive the communication, follow up and request for direction. Don’t sit back and wait for that person to do the work. They are there strictly as advisors to give feedback and perspective, you must put in the time and effort.
Spend some time in a quiet place thinking about your own career and how you’ve gotten to where you are. Happy with the present circumstances? If you still have more you want to achieve go get yourself a mentor asap. A good place to start is www.micromentor.org. It’s a free service, one I wholeheartedly endorse.
About the Author
Serving over a decade in the technical services industry in Orange County, CA, Travis Smith has developed a talent for assessing technical talent and overseeing technical projects. His other areas of specialty include: leadership development, business development, resource planning and creative solutioning.