We’re constantly bombarded with a litany of articles, studies and discussions highlighting the generational differences in the workplace. These discussions often confuse and mislead readers by zeroing in on ‘key characteristics’ which supposedly define a generation while subtly stereotyping it at the same time. One of the topics that comes up often in these discussions is what makes for a good employee. This topic has permeated the business world for decades long before Gen-Z and Millennials entered the workplace over the last 10+ years causing a current day telenovela in the business world.
While the generations entering the workforce, and or exiting for that matter, may have a difference of opinion on what they want out of their careers and what they need in order to be happy in their jobs, there is one common trait which is synonymous with all generations and all employees for that matter. This common trait, or behavior, defines what a good employee is regardless of the stereotypes and or characteristics which accompany the respective generation.
When we take away generational characteristics, race, religion, gender and everything else used to categorize and therefore sort and stack people we’re left looking at people’s actions. Their behaviors. What I’ve found true over the years is behavior is indicative of the true nature of a person, not their words. If we say one thing but then do (act) another, our behaviors become the defining force for who we are, not our words. This is certainly true for employees and their effectiveness as we look at whether an employee is ‘great’ versus ‘average’, or worse.
So, what’s the difference between a great employee and an average one? An employee who excels versus one who mails it in operating at a mediocre level of performance. The difference is a little behavior known as INITIATIVE.
I know what you’re thinking, “that’s not groundbreaking information. I’ve known this for years.”
While we may know this, or have seen it in person, what’s remarkable are the number of people who actually deploy ‘initiative’ in their jobs.
In my 15 years’ of business experience, of which 13 of those years have been in management, and 4 owning a business, I’ve experienced both first and secondhand the difference initiative makes in an employee and leader. When we strip away all the categories and demographics, mentioned above, this behavioral trait is the one that keeps rising to the top distinguishing the great performers from the average, mediocre and under performing employees.
Initiative is everything!
What does initiative look like in a business setting?
When I think of great initiative in the work place the first thing that comes to mind is a situation I witnessed firsthand with an employee of mine several years ago. We had a client who was flying into Orange County to visit with several suppliers, our company being one of them. My employee, Megan, took it upon herself to pick up our client at the airport, coffee in hand, and bring them to our office for the meeting. Talk about service, yet her initiative to provide a great experience for our customer didn’t end there. She also took the client out to lunch in Laguna Beach (our client was from Idaho and had never seen the amazing beaches of Laguna). The client had also forgot to pack a bathroom bag for their travels so Megan took him to Target to pick up a couple items. After all this was done Megan shuttled him back to the airport.
Yes, this was an amazing effort by Megan yet what made it truly remarkable and just as memorable was the fact that she did this all on her own. She didn’t ask for permission; she just took it upon herself to deliver top notch service. Memorable service at that.
I still think about the initiative Megan displayed during this time and marvel at how impressive it was. Needless to say the client sent us an overwhelming email of appreciation thanking Megan for her time and willingness to shepherd him around. He said and I quote “It was the best business trip I’ve been on, I appreciate you [Megan] taking the time to ensure I had a good visit.”
While that story sounds great it’s certainly not the norm.
Rather than focusing next on the lack luster initiative most employees display at the office perhaps its better use of your time and mine to discuss the ways an employee can change their mindset and actions to better align with an initiative based work approach. Consider the following:
Possessing good initiative at work makes or breaks the quality of employee you are and often times how you are viewed in the organization. Are you a blessing to your team and company or are you dead weight? Having good initiative is the one behavior you can 100% control which in turn can directly impact in a positive way your job and career.
Stop making excuses for why you don’t act at work. Next time you see a problem or issue come up at the office which you are directly or close too take a chance and stand up and get involved. People who say ‘YES’ I can do that rather than ‘someone else can do that’ frequently experience better career
About the Author
Serving over a decade in the technical services industry in Orange County, CA, Travis Smith has developed a talent for assessing technical talent and overseeing technical projects. His other areas of specialty include: leadership development, business development, resource planning and creative solutioning.