White Papers & Articles

Are you an effective leader? 

​If you answered ‘Yes’, how did you come to that conclusion?  Did you base your answer off your company financial performance,  goal achievement track record or your wonderful employee morale? What if Peter Drucker himself had an opportunity to review your leadership work, do you think he would come to the same conclusion? 

If by chance you are new to the philosophies and teachings of Peter Drucker I highly suggest taking some time to familiarize yourself with his works.  Short and sweet – Drucker is considered the godfather of business leadership and is responsible for much of what we know today on how effective leaders work and operate.  His works redefined leadership through the 60s, 70s and 80s and we still refer to his teaching on the daily today.

What makes for an effective leader?  Let’s ask Drucker himself.  ‘The Effective Executive’, a leadership book for the times and originally published in 1967, provides eye opening insight on exceptional leadership in ways which broke the mold back then and continue to do so today.  ‘The Effective Executive’ provides a straight forward, simplistic guide to “getting the right things done” for people in a leadership capacity.  What I found amazing about this book is how relevant and simplistic Drucker’s advice is, even for today’s purposes 52 years later in a business world that is far different from when these thoughts were put to paper.

So, what is it then that makes for an effective leader?

All too often I find people enjoy making the topic of leadership how-to’s overly complicated.  Maybe they do that to sell more books or to justify their new and insightful leadership methodology.  For me, I’ve found the more simplistic something is the better chance I have in understanding it, implementing it and continuing to act on it as a new habit. 

Drucker’s approach to leadership success and effectiveness is simplicity at its best.  He identifies the following five core competencies successful leaders should have as a part of the fabric that guides them through their daily work:

1. Managing Time
2. Focus on outward contributions, gearing efforts towards results
3. Knowing where and how to mobilize strength for best effect
4. Setting the right priorities
5. Combining #1-4 with effective decision making

Humbly, I’d like to offer up a 6th leadership core competency to add to Drucker’s list:

1. Empathy. Modern day leadership requires emotional intelligence, or simpler put and ability to be empathetic and understanding of others, especially ones employees.

While this list may seem incredibly simple, I can tell you from personal experience it’s anything but that.  Often times the most simplistic things in life can be the most difficult to master.  Why?  Because it takes discipline.  Though these concepts may be easy to understand, the difficultly comes in the form of holding oneself accountable to doing it above all other things.  That’s the tough part! 

“Intelligence, imagination and knowledge are essential resources [for a leader], but only effectiveness converts them into results.” – Peter Drucker

Being disciplined to doing the right thing at the right time is certainly easier said than done.  So much so that Drucker identifies that the number one reason for leadership failure is the inability or willingness to change with the demands of and expectations of the new job.

Key Take Away:
The leaders’ who are willing to change and adapt while being disciplined to doing the right things at the right time are the ones that will be the most effective.

Action Item:
Read Drucker’s book ‘The Effective Executive’.  Regardless of your job title the insight you’ll gain from his timeless approaches to leadership is worth every minute you spend reading it.
​

​Working for big business certainly has its perks, there’s no doubt about it.  Stability, direction, benefits, work that is defined – you name it.  It can be a magical place so long as we do enough to stay off the radar of those watching while mentally checking out for 8 hours a day to do this thing we call ‘work’.

​If working for the bigs’ is so great than why are so many people changing their professional course of direction and seeking the world of the start-up?

The start-up world can be an exciting place.  I’ve experienced this personally over the last two years while also support many clients who are in the same place.  Decisions are often made speedily, there’s typically less bureaucracy, work is more flexible and of course it tends to be much more creative.
Then it’s settled, everyone should work in a start-up!  I mean, who wouldn’t want to work in that kind of an environment?

Pump the brakes my impatient chums.  Before you diving into the world of a start-up (including small business) take a moment to check in with yourself on how you land with these five characteristics of the start-up world:

1. Working Outside the Box
When we work for big companies often times our job and daily output is focused on a certain set of tasks.  It’s the opposite in the start-up world as often times the mentality of those who are successful in this space is that they’re willing to do whatever it takes to get the job done and company moving forward.  This includes taking out your own trash!  If you’ve ever said “that’s not part of my job description” in response to work that was requested of you I would recommend taking a hard look at whether a start-up or small company is the right move for your career.
 
2. Time Requirements
Working 8-5 in a large company can be a very nice perk.  If you’ve done that for any length of time you may have forgotten how nice it is to mentally shut off at 5PM.  In start-ups working 8-5 is non-existent.  It’s common to work long hours and or be tethered to your smart phone around the clock.  The statement of ‘work life balance’ is blurred beyond recognition in the start-up world.  Those that are successful here know and understand that it takes time and effort to create something.  How dedicated are you to making that happen and what are you giving up in the process?
 
3. Ambiguous Nature
Working in a large company doesn’t necessarily mean that everything is clearly defined and outlined yet it is typical that SOPs (standard operating processes) are at the very least available for workers who choose to use them.  In the start-up world you may find yourself creating these on your own.  Take a moment to think how you would feel about being confronted with a daily situation where you are supposed to be working hard, hell – harder than ever before, and there isn’t a lot of direction or support to help you in that effort.  If the thought of that excites you than the start-up world may be a breath of fresh air, if not then maybe your 3 foot wide cubicle and plush ergonomic chair your large company bought is the safer bet.
 
4. Leadership
This is one of the most overlooked aspects of a start-up in my opinion.  Leadership.  If you haven’t worked in the start-up world before you may not be aware that people in leadership still do much of the hands on work.  In big business this is hardly the case.  Neither camp of leaders are necessarily better than one of the other, it’s just a very different environment.  In start-ups every person on the team has to give 150% to the cause which means those who don a leadership title still have to get dirty in the day to day work.  The reason you want to consider this as a part of your ‘can I make it in the start-up world’ is because leadership ultimately can have a great or very grave impact on the start-up business.  Seems a bit obvious but when someone is doing both daily work and in charge of strategic decision making their influence and involvement has a much greater impact.  In big business if a company experiences a failure with one of their leaders it typically can be salvaged whereas in the start-up world one or two cost mistakes by leadership will send the company into a grave six feet under.
 
5. Collaboration
Start-ups offer an intimate working experience. It’s a necessity.  Working in a start-up everyone knows everything about everyone.  It’s close quarters with high amounts of communication, partnering and feedback.  Collaboration of course exists in big business but not at the intimate level of the start-up.  When we work for a big company we are often a part of a team but doing work independently, even times on our own little island.  If you’ve come to enjoy your island and aren’t interested in having neighbors up in your grill on the daily than perhaps staying in big business is the right decision for you.
 
A professional life in a start-up can indeed be a rewarding and exciting adventure.  Once we’ve spent some time analyzing what’s most important to us in our career and what we’re willing to do to get it than we’ll have a better idea of how the start-up environment and career fits in with our plans.

It’s amazing at how many things are sold to professionals which claim to be the next best thing in advancing your career.  From books and seminars to workshops and online tutorials, there seems to be an endless supply of crap that many of us buy to help our careers yet few ever see any real return on investment.

​There is one thing that doesn’t rely on fancy sales pitches or overdone workbooks and it can truly elevate your professional game.  Best part is we all have access to it and most often it is completely free of charge.

Welcome to MENTORSHIP.

No matter where you are in your career having a mentor is highly advisable as it can be the difference between you navigating the waters of a successful career versus drowning in the murky depths of the rat race.  Mentors aren’t just strategic career advisors they’re the angel over your shoulder whispering sweet nothings into your ear. 

So if having a mentor was so impactful how come more people don’t have them?

Typically it’s because we’re scared to ask for help.  It’s possible we don’t think we need the help, though many would object.  It could also be because we don’t know where to look to find such a connection.

At the start of this year I decided it was high time to get me a new mentor.  I’ve been lucky in my life to have a consistent and very good mentor in my father which I’m incredibly thankful and fortunate to have.  I was looking for an additional mentor that had specific experience – growing a business from the ground up and doing so with a technical customer base.

After doing some snooping around I landed on the website of Micro Mentor.  It’s like a dating site for professionals looking for a mentor, but no hanky panky is involved.  You fill out a profile and then your needs and interests are matched with a possible mentor.  Both parties get to review one another’s profiles after which they have an initial conversation to see if the match is a good fit.  This is where I met Bonnie.

Fast forward Bonnie and I have now been working together for eight months and I’m continually impressed and appreciative of the guidance and thought provoking perspective she brings to the table.  Bonnie started a technology service business in San Francisco a couple decades ago by investing a couple thousand dollars to start the company.  From that start she grew the business to over 100 employees and has recently retired, earlier nonetheless, as a result of the success she experience along the way.  Needless to say I feel like I can accomplish a lot knowing I have Bonnie in my corner. (let’s also not forget my father)

Why am I sharing this with you?  If you don’t have a mentor you need to get one! 

The relationship, when done right, will positively change every aspect of your career and outlook on business.  I’m so passionate about mentoring that I too am a mentor – it’s worth every minute of my day.

Here’s what mentors, like Bonnie and my father, bring to the table and why they’re so incredibly valuable to you and I:

> Business Savvy – they bring experience and knowledge to the table that just can’t be matched by a text book or online workshop.  You can’t replace real experience.  Learning from a mentor isn’t just about accomplishing big feats it’s also about learning from their mistakes.  Yes they’ve made plenty of them just like you and I.

> External Perspective – often times when we need advice we go to people who are close to us, most commonly that work for the same company.  While that isn’t necessarily a bad thing what is important to remember is that these people have a certain level of bias in their thoughts and advice.  Having a mentor outside your company gives you the chance to get advice which focuses on the situation at hand rather than personal bias or internal company politics.  Mentors can also share with you how they have dealt with situations perhaps in other lines of business or industries which could provide you with a fresh approach to handling a situation. When your mentor is outside your company you can also rest easier knowing you can share your true feelings and thoughts and know that information won’t get back to your boss or be passed along at the water cooler.

> Confidant – Mentor are great listeners.  Like my mentor Bonnie, she’ll sit on the phone with me and graciously give me ample time to spill my guts at which point she does an excellent job summarizing the situation and delivering exceptional feedback.  I trust that I can be open with her which ultimately helps my development process.

> Accountability – Mentors vary greatly in this area and how they approach it.  If you are going to ask for a mentor make sure you are willing to actually implement the ideas and suggestions the two of you collectively come up with.  There’s no better way to ruin a good mentor relationship than to talk the talk but not walk the walk.  If you are one of those people that sometimes needs a swift kick in the ass to get going mentors can also be utilized for that, just be careful how much ass kicking you need.  Mentors ultimately aren’t baby sitters and they’re not supposed to run your business or career for you.

> Comfort Zone Executioners – let’s face it, we all love dancing in the comfort zone for longer than we should.  Mentors are great at breaking up common thoughts or practices to get you out of your area of complacency.  When this happens true growth is right around the corner.

​Back in January of this year I was less than a month away from being a first time Dad.  To put it bluntly, I was scared!  What do I know about raising a kid and how will I show up for our daughter so that she grows up to be a strong and healthy young woman?  It’s a daunting thought process for a new parent as there is so much left to the unknown. What I hoped was that I would be able to lean on some of my leadership experiences from my career to get me through the soon to be experience of being a parent.

​Six months later I’m amazed at what I’ve learned along the way about being a father.  Infants have much to teach us as their souls give us a glimpse into perfection.  They don’t have a negative bone in their body as their main desire in life is to be loved and cared for.  Simple as that.  Accomplish that and they’ll love you unconditionally.  Along the way I’ve picked up some nuggets of knowledge, which mind you were bestowed on be by an infant, and are now the cornerstone for my focus in business and as a leader.

​> Caring for others without expectation
I’ve learned quickly the importance and result of what happens when you give all of yourself to someone for their benefit and their benefit only.  When we do things for people because we’re looking to get something in return it cheapens the relationship as the receiver almost always sees through the other person.  What’s amazing is infants have this same perceptive quality.  When you care for them unconditionally they love you no matter what.  They appreciate and respect your kindness and give it back a thousand times what was originally offered.  Leadership is the same way.  Put yourself out there for others placing their careers ahead of your own and you’ll have a team of people who happily run through brick walls, achieving great heights along the way.

> Patience
Even if you don’t have kids you’ve probably heard this…kids require a lot of patience.  My whole life I’ve struggled in this area yet through some caring feedback over the years I’ve managed to slowly improve.  My daughter requires a whole new level of patience that I’ve never had to deploy before yet I find myself yearning for the opportunity to give it.  What you come to realize is that many times people don’t do things on purpose which leads to feeling of being upset, frustrated, irritated, etc which is what can cause people to lose their patience.  A lot of times it’s just a simple miscommunication.  When we keep this top of mind at work we can approach situations with a calmer, more understanding mindset which alleviates our need to get fired up.

> It’s the small things that count
It’s so easy to get wrapped up in life, focusing on things that are completely irrelevant to our day or perhaps even the reason for being alive in the first place.  I must admit, I struggle with this often.  One of the best things I’ve learned from my daughter is most of the worldly challenges I’m faced with are actually quite insignificant and the reality is that some of the smallest things in life are what really makes a difference.  A great example is every morning when I go to get her out of her crib (sometimes at a ripe 5:15AM mind you) I’m greeted with the biggest toothless smile you could ever image.  It goes ear to ear and immediately puts me in my happy place.  It’s moments like these that are great reminders for us that life is not all about spreadsheets, bottom lines and performance reviews.  If we take this same approach with our employees at work we’ll find ourselves much more satisfied with our career experience.

> The Platinum Rule of Relationships
The Golden Rule is the principle of treating others as one would wish to be treated oneself.  I’ve learned from my daughter that the ‘Platinum Rule’ is far more effective as the focus is to ‘treat others the way they want to be treated’.  If I take the time to do the things which are important to my daughter (like throwing blocks, yelling at trees, bouncing to music or gnawing on the couch cushions) I find she’s far more involved and happy with me than when I have her do something I want to do. (which typically means she’s sitting there supervising me from her Bumbo)  This same rule applies to our employees as when we treat them how they want to be treated and not how we ourselves want to be treated it sends a very specific message that we care about them and what’s important to their cause.

> FUN
While this may sound a little cliché I can assure you it is all too real.  I’ve grown up experiencing a life full of grand adventures and silly shenanigans.  Let’s just say I’ve had a lot of fun living life yet somewhere along the way I forgot how to have good, honest fun.  How to pretend.  My daughter reminds me that having fun is a state of mind and should be a source of achievement often.  While that may sound daunting and rather tiresome to focus on always having fun I can assure you the other side of the coin sucks royally.  When you aren’t having fun life feels like it’s just dragging on by.  So now if we aren’t having fun I make an abrupt face change in what we’re doing so that she’s smiling and giggling all over again.  Your employees will do the same.  If you purposefully make their work environment an enjoyable place to be your employees will enjoy coming to work, rather than having a serious case of the Mondays.