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Monday Quickie - 15 Hiring Tips to Attract the Best Employees in 2020

12/16/2019

 
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Growth in hiring is typically a good thing.  Why thank you Captain Obvious.  While growth in hiring may very well be a good thing, successfully navigating the hiring process is an entirely different story.
Successful hiring can make or break the performance of a company.  Unsuccessful hiring on the other hand creates all sorts of fun challenges for folks like you and me.  In fact, Harvard Business Review identifies 80% of employee turnover is due to bad hiring decisions.
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What does this mean?  First, let’s look at the potential tangible repercussions.

According to Dice, one of the larger online job boards, a poor hiring decision for a candidate earning $100,000 per year could cost, on average, $250,000, and that expense comes right off the bottom line.  That’s scary stuff!  Basically, if the hiring decision you made ends poorly you can expect that mistake to represent 2.5 times the cost of whatever the salary is of the person you are hired.

Rather than fearing the hiring process, or having it work against us, we should approach it with a strategic and open minded process to ensure success.

Want to improve your hiring practices?  Employee (pun intended) these 15 tips:

1. Why Would Someone Pick You/ Your Company? 
No longer is it realistic for employers to have the notion that just because you are in the drivers’ seat administering the interview means you have all the power.  In fact, it’s quite the opposite as the current market is more in favor of the job seeker as they have plenty of options to choose from, you being one of them.  If you want the best of the best you have to be able to speak to WHY people should consider you and your company.  Your story must resonate with your interviewees.
 
2. Character Over Competency
The best leaders use this philosophy – hire people who will bleed for your cause and will make the right decisions even in the darkest of hours.  Competency in most jobs can be taught, character is what the person has developed well before you came around so don’t think you can change it easily, if at all
 
3. Behavioral Based Interviewing
A great tactic while interviewing is to ask people what they would do in certain situations.  This causes people to have to think and adjust in the moment.  You aren’t trying to catch someone doing something wrong here, more or less understand their thought process and how they handle certain tasks or situations
 
4. Know What You Want Before You Interview
All too often I hear people say, “we need to interview some people first to better understand who we are looking for”.  You should never need to interview someone in order to help you understand who or what you are looking for.  If you use this practice most often what it means is you don’t know what you’re doing from a leadership perspective.  Tough love I know but it’s highly important you know what you want and need before you go looking for it during interviews.  Wasting people’s time so you can figure out your direction with hiring isn’t advisable and it’s unprofessional.
 
5. Consult Others
Before you go about the interview process speak with other managers about their experiences and your plans for your hiring process.  The best advice typically comes from those who have been there and done it before that way you can learn from their successes and mistakes
 
6. Make Sure You Know And Understand Your Vision
Somewhat similar to number #1 however this focuses on you and your specific team.  Put yourself in the shoes of the person interviewing and think “Why would I want to work for her/ him?”  “Does this vision excite me?”  “What is my role in the future of this company?”
 
7. Best Foot Forward
A helpful reminder if nothing else, remember when people are interviewing you are witnessing their ideal self, seeing them at their best.  Asking questions which will give you better insight into who they are day-to-day, not just during your interview, are always good ways to get a better glimpse into who they are in a very day setting.
 
8. Tell Them Your Leadership Philosophy
This is especially important if you are hiring the person to join your team.  This is also very different than #6 which talks about the vision for your team or company.  Here you are sharing with your interviewee how you lead and what you believe in.  A great precursor question to this is asking the candidate what type of leadership they like and want in their next career
 
9. Interview Tests
It’s a great practice to test candidates on their abilities on the spot, so long as the test is directly relatable to their core job function.  If you are interviewing a Mechanical Engineer, for example, it is highly suggested you test them on the exact work they would be doing for you (ie Solidworks modeling)
 
10. The Reference Trick
I personally think references are a waste of time.  Why?  Because the people on the other end of the phone are doing nothing but singing the praises of the person you are interviewing.  In over a decade I can name on one hand the number of reference checks I’ve performed which brought about a poor review.  Here’s how to get around it – when you are on the phone with the reference which was provided by your interviewee ask who else the interviewee worked with and then try to phone that person.  This person won’t be prepared for your call and may provide you with more realistic insight into the persons’ work ethic and behaviors.
 
11. Put Yourself In Their Shoes
Interviewing isn’t easy.  In fact it can be downright terrifying for some people.  Try looking beyond the interview.  Just because someone’s interview isn’t a glowing success, or they may seem overly nervous, doesn’t mean they aren’t a good catch.  Just because someone interviews well doesn’t mean they will perform well in the job.
 
12. Job Description = Performance Expectations
It’s time we ditch the HR job descriptions and actually write and talk about what the newly hired employee will be expected to do from a performance perspective.  If you’re hiring for sales, interview your candidates based on the quotas and metrics you’ll have in place.  Ask how they will achieve those goals, what their strategies will be, etc. 
13. Know Your Non-Negotiables
What are you not willing to tolerate?  When I’m in a position of hiring my two non-negotiables are attitude and integrity because both of these are things we have 100% control over.  Knowing that I then ask questions around those two to see how they view my perspective on my non-negotiables.  Asking interviewees their non-negotiables will also give you an idea of where their priorities land
 
14. Challenge Your Own Mindset
One of the most common mistakes leaders make when hiring is they select candidates that remind them of themselves or select candidates that are beneath them skill wise.  Great leaders surround themselves with people who are not only competent but will challenge the leader to be better. 
 
15. Don’t Hire If It Isn’t What You Want
I hired an employee that was most of what I was looking for but through the interview I uncovered some things that were less than great.  Up to this point I had interviewed so many people that I just decided to move forward with this particular candidate and did the whole ‘cross your fingers’ bit in hopes they would work out.  From that experience I can tell you it is always better to not hire when in doubt than hire because you need to fill a spot.
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Monday Quickie – 10 Reasons Your Company Sucks at Hiring Employees

10/21/2019

 
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​After more than a decade of hiring people on a daily basis I’ve seen a thing or two when it comes to good vs. bad practices relating to the process of hiring employees.  During that time I’ve also made my fair share of mistakes in the people I’ve hired which offered up a plethora of learning opportunities.  What I've learned over the years is that making a hiring mistake can be costly and most of the time it is the employers fault the hire doesn’t work out, not the new hire themselves.

Hiring an employee is an interesting and vital part of business.  Interesting in that the end result is bringing on a new person into your company with the idea that they will fulfill a role to help the company move forward.  Vital, because hiring really is one of the most important activities a business can do outside of generating revenue.  Without revenue streaming in there is no need for hiring and no company for that matter, which is why I’ve placed generating revenue a tier above hiring.

The act of hiring is often whimsical and mythical in nature, like a unicorn.  Everyone loves to say they’re great at interviewing as they enjoy saying “I know how to pick em”, or “I’m able to sniff out the best from the worst in five minutes”.  I always enjoy a good chuckle when I hear comments like this because the reality is that these words often stand on hollow ground.  While we love to think we’re great at the process of identifying, vetting and selecting the best people the facts tell a different story:
  1. HBR did a study that found 80% of turnover is due to poor hiring decisions
  2. More than 70% of companies don’t have a specific process they follow to ensure their hiring process is streamlined and effective

With stats like this you’d think companies would focus more on their hiring process and approach to improve this area of the business similarly to how they spend endless amounts of time and money on activities like kaizen events and lean initiatives in order to improve yields by a couple percentage points. 

In the end the numbers don’t lie as they tell us a sobering story – no one is perfect when it comes to hiring employees.  However the quicker we build awareness around our actual performance in the area of hiring the quicker we can begin to improve it. 
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Below are the ten (10) most common hiring mistakes made in business.  As you read through these make a note of how frequent an offender you or your company is with each:
  1. Candidates are not respected going through the interview process (this happens all the time and is one of the quickest ways to lose a great candidate; disrespect comes in the form of wasting people’s time, not getting back to people, treating them poorly during the onsite interview, etc.)
  2. Hiring managers have unrealistic expectations and make hiring decisions based on being able to perform immediately rather than long term success
  3. Hiring managers don’t know what they’re looking for in a candidate so they interview dozens of people hoping to figure it out along the way (this often times is an unspoken action as few people will openly admit to their peers they don’t know what they’re doing)
  4. The job description used to search and vet candidates isn’t the same as the real job responsibilities
  5. Interviewing is based around job tasks, not the expected performance results
  6. The interview process is overly complex and lengthy (it goes on for months on end with weeks of down time in between interviews or discussions, or it involves several interviews with dozens of people)
  7. The interview process fails to connect what the company’s story and mission is with a candidates career motivations are (when this happens companies are hiring people to fill a job, not a career)
  8. The company’s sole source for hiring is technology (hint – only about 11% of people find their job on the internet so if your strategy is to solely to use technology – job boards, social media - you’re missing out on 89% of the rest of the workforce)
  9. The company is reactive, not proactive, in hiring and building out a candidate pool
  10. They have entire teams or departments involved the hiring decision (often times those people aren’t trained on how to interview and don’t understand the true needs of the job)
 
Key Take Away:
The current job market is one of the most competitive hiring landscapes we’ve ever seen.  Most of the people in the US workforce have never seen unemployment figures like we’re experiencing today.  Orange County, CA unemployment rate in September 2019 was a staggering 2.9%.  Meaning, 97.1% of people who are eligible and or able to work are in fact doing so.  The numbers nationally don’t get much better, or in favor of the employer, as we’re experiencing 3.5% unemployment nationally.  The last time the unemployment rate was this low was in 1969.  What does this all mean – it’s a candidates market, not an employers market.
 
Most, if not all, the good people and therefore candidates are gainfully employed.  If you want to improve your chances of landing great employees to help grow your company you need to ensure your hiring practices are addressing and or solving the 10 hiring issues mentioned above.
 
Action Item:
If you or your company struggle to hire great people one of the best things you can do to correct it is to seek advice and an alternate viewpoint.  Ask your employees why they were for your company, learn what matters to them most and why they stick around.  Another way to gain insight is to bring in an HR or recruiting consultant to review your current processes.  Outsiders can often times see things quicker and easier than you can as they aren’t coming from a lens that is within the company.  Their outsider perspective can provide unbiased feedback on the things you need to do to attract better talent.
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Monday Quickie - Turn Your Job Interview Into a Successful New Career

9/30/2019

 
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​It’s exhilarating, yet marginally terrifying!
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You’ve got butterflies in your stomach.  Butterflies of excitement, or is nauseous butterflies?  These feelings, normal as they may be, describe two life experiences: job interviewing and dating.  The butterflies of interviewing for a job are often characterized as the same response we get when interviewing.

Ever wondered why a first date feels like a job interview?  Knowing the answer to this can make or break your ability to turn your interview into a successful new career.

They feel the same, seem the same and often produce the same outcomes because a job interview and a date in fact one in the same.

While that may sound like an unpopular parallel to draw hang with me a moment while I explain why dating and job interview is one in the same.  Just as important, why it’s important to understand this and how it impacts your experience and ability to land the job you're interviewing for.

Let’s start with the obvious – people make decisions largely based on feelings. 

Did you know the majority of the time we making hiring decisions based off of one thing – how much or little we like a person.  This has been studied time and time again producing the same outcomes.  We’ll hire someone who may not check every box we need for the job from a function or experience perspective but if we like them as a person we have a tendency to overlook a lack of experience.  We do this because we’re wired to think, operate and act based on our unconscious biases which control our perspectives on race, education, economic status, personality, values, etc.  Simply, if we can relate to the person, we’ll have a tendency to want to hire them more often than not.

Ironically, this is the same exact process we use when searching for a mate and going through the dating process.  When we’re on a date we’re sizing the other person up as quickly as possible to determine ‘is there a reason I should see this person again?’.  Simply, can I relate to them?
We have a positive bias towards people who are similar to us and therefore a negative bias towards people who are different than us.

We don’t often associate first dates and job interviews as one in the same however the more we look into each experience and how we act during them we come to find that both of these human interactions are eerily similar.

How does knowing this information help me with dating and interviewing?  The better we understand the psychology of these interactions, our feelings on them and how we make decisions we can approach each situation with better perspective and hopefully end up on the other side with a better outcome.

Let’s look at the similarities between dating and job interviewing and how each of them impacts our decision making process.

- First Impressions:
This is the holy grail of decision making when it comes to whether or not we like someone initially.  Failure to have a good first impression will more often than not result in a second interaction never making the calendar.  Psychologists call it "thin slicing."  Within moments of meeting someone, we’re deciding and making assumptions on all sorts of things about the other person, from status, intelligence, career success and even promiscuity.  This can be as quick as 7 seconds!  What that means is that everyone is trying to put their best foot forward, which can make things tricky because often times both parties are wondering if the person they’re talking too is the ‘real’ John Doe or the in-character John Doe.
 
- Chemistry:
You know it when it exists.  Things just seem easy.  You laugh more, you tend to lean in closer to the other person more often and you even overlook potential red flags because your gut is already invested in the other person long before your brain has had a chance to catch up.  On the other hand, when chemistry is lacking you feel like you’re on a date from hell.  It’s awkward and painful, causing you to wish you had an escape route pre-planned to get you out of the date or interview.
 
- Communication:
Communication is much more than just verbal, it also includes nonverbal cues like the unspoken word and body language.  Ever been in an interview and eye contact communicated more in 4 seconds what a 10 minute conversation could accomplish?  I’ve been there and it’s a powerful experience.  When our verbal communication is locked in sync it can feel like we’ve been friends for years.  When communication struggles it feels like pulling teeth to have an average conversation.  Both people may be speaking the same language but it seems as if one person is speaking Russian while the other is a Mandarin linguist.  We become bewildered and confused, not exactly a great start towards building a solid relationship.
 
- Commonalities:
“Wow, I went to USC as well.  Fight On!”  “You’re from Handsome Eddy, New York also?  What a small world.” Finding common ground during a first date or a job interview can immediately disarm both parties allowing more casual conversation to occur.  Bonding takes place over the things we find out we have in common such as our love for golf, knitting that fabulous turtle neck sweater for the holidays or volunteering for a similar cause.  It doesn’t really matter what it is so long as we have a shared interest.  Most of us don’t realize when we’re in these moments what we’re looking for is something we already know and like – ourselves.  When we struggle to find something in common with the other party it has a direct negative impact to the chemistry we’re trying to build on.
 
- Perception vs. Reality
As the date and or job interview continues we inevitably begin to ask question to get to know the person in hopes of better understanding them and what they bring to the table.  Many times what happens during these exchanges is we get a glimpse into a person that isn’t very real at all.  I don’t believe people do this on purpose, at least most people, however the fact of the matter is in a first date and job interview we are doing our darndest to put our best foot forward.  As a result, people can often times misrepresent themselves for who they are and what they’re all about.  This is similar to the honeymoon stage where only after a period of time we’ll be able to know if the person today is the same tomorrow.
 
- Emotion
Love at first sight!  Let’s face it, emotion is a part of every first date and job interview, but it can also help us or hurt us in our decisions.  Help us in that if we become emotionally invested in the other person it allows us to overlook small red flags that otherwise might get in the way of us making a decision that could be good for both parties.  Emotions can also hurt us because if we experience something which causes our ego or pride to be damaged we then make decisions that aren’t in the best interest of the interview or date because we’re focused on protecting ourselves.
 
- The Angle
“What’s he really all about?”  ‘The angle’ is described as the feeling when a person has ulterior motives.  This happens both in interviewing and dating.  Candidates are angling to get a job, sometimes presenting themselves in a light which makes them appear more qualified than they really are.  Employers also do the same by upselling the career opportunity to entice candidates to consider the role even though the actual work might not be nearly as glamorous as how it was made out to be, or the company may not be the best place to work.
 
Key Take Away:
People by their very nature go about experiences, such as first dates and interviewing for jobs, in a fairly predictable way.  While the outcome might be out of our control, the way we go into the experience and how we handle ourselves during the experience greatly influences the outcome.  Knowing this information, first dates and job interviews are similar, can help you go through each experience with a broader perspective allowing you to make better decisions for yourself and potential career or company.

Action Item:
Next time you find yourself on a first date or job interview remember that these human experiences are designed to see if it is worth it or not to have a second go around.  The best approach is to just be yourself, as a result you’ll find that your interactions with others are far more valuable to you and the person on the other side of the table.

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Monday Quickie: How to Successfully Hire Employees in 2019

12/17/2018

 
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​There’s one thing which has a direct impact to the success a business experiences throughout the year – hiring.  Do it right, you’ll probably have a good year.  Do it wrong, well, let’s just say you’ll quickly find yourself heading down crap creek without a paddle.  

​Hiring is an art and a science combine.  It’s a tricky process, so much so Harvard Business Review cited 80% of employee turnover is due to bad hiring decisions.  Failing to hire the right people can also have a big impact to the company’s financials.  According to Dice, an online job board, poor hiring decisions for employees earning $100,000 annually lead to an average cost of $250,000. Basically, if the hiring decision you make ends poorly you can expect that mistake to represent 2.5 times the cost of whatever the salary of the person is you are hired. If they’re at an executive level the cost is even higher.

Long and short, your ability to make the right hiring decisions in 2019 will be crucial to the success of your business, your fellow employees, your newly hired employees and your own career.

Approaching the hiring process with a strategic game plan allows us to increase our chances of successful hiring exponentially while overcoming fears and apprehension along the way.  Previously I had shared in another article 15 hiring tips to find the best employees.  15 is a lot, who’s got time for that many tips!  Therefore, I’ve summarized it to the top 7 most tips you need to take into consideration when hiring.  For the full article and descriptions of each of these tips click here.

Looking to hire successfully in 2019  Follow these seven tips:
1.      Know & Share Your WHY
2.      Know What You Want Before You Interview
3.      Know Your Non-Negotiables
4.      Hire Character Over Competency
5.      Share Your Leadership Philosophy
6.      Ensure Your Interview Process & Collaborators Are Tight & Timely
7.      Challenge Your Own Mindset
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Monday Quickie: 8 Reasons Why Your Company Struggles to Hire Great People

12/3/2018

 
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​​It’s amazing to learn than an estimated 70% of companies don’t have a specific process they follow to ensure their hiring process is streamlined and effective.  As a result HBR identified that 80% of turnover is due to poor hiring decisions which can be directly correlated to a lack of planning and consistent processes along the way. 

While this sounds scary, we do know what it takes to be successful in the hiring process.  We know this because we can look at where company’s struggle in the hiring process and then use that information to improve our own processes. 

The eight reasons company’s struggle to hire great people are, in no particular order:
  1. The WHY Failure: the current market is a candidates market, not an employers market therefore employers need to be able to share their story and their WHY for being in business and how that translates into a successful career with their company
  2. Don’t Know What You’re Looking For: Company’s often use the interviewing process to help them figure out what they want in a candidate.  You should know this before you ever talk to a candidate about a job.
  3. Unrealistic Expectations: Hiring manager has unrealistic expectations and makes hiring decisions based on being able to perform immediately rather than long term success
  4. Everyone is Involved: the interviewing panel or team consists of 4+ people; most of the time each person is interviewing candidates for what’s important to them, not a common agreed upon pre-existing set of criteria
  5. Inexperienced Interviewers: often times people on the interviewing panel or team don’t know how to interview people correctly therefore they tend to make decision based on if they like the person or if the interview impressed them, not if they can do the job and help the company
  6. Job Discrepancy: The job description used to search and vet candidates isn’t the same as the real job responsibilities
  7. Interview Process: it’s horrificically long, requiring candidates to jump through hoops like a tiger at the circus
  8. Disrespect: Candidates are often disrespected going through the interview process (this happens all the time and is one of the quickest ways to lose a great candidate; disrespect comes in the form of wasting people’s time, not getting back to people, treating them poorly during the onsite interview, etc.)

Key Takeaway:  Be prepared to lead your hiring process with your company’s WHY and get a plan in place!

Action Item: Craft a specific plan for your hiring process including what you need in a new employee.  Get a couple key people involved, ensure they are trained on how to interview, while making sure everyone is on the same page with what the company needs in the new person before you start interviewing.  Everyone should be interviewing using the same criteria and scoring. Decision making should be left up to one or two people, not a kumbaya group agreement.
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    About the Author

    Travis Smith is the founder and managing director of Square-1 Engineering, a life sciences consulting firm, providing end to end technical project services to companies which design, develop and or manufacture products in Southern California.  He successfully served the life sciences marketplace in SoCal for over 15 years specializing in engineering services, consulting, project outsourcing and leadership development. In 2019 he was recognized as a ‘40 Under 40’ honoree by the Greater Irvine Chamber of Commerce as a top leader in Orange County, CA.

    Travis also serves as Chairman, Board of Directors for DeviceAlliance, the only Southern California based medical device non-profit professionals organization and member of the University of California Irvine's Division of Continuing Education Advisory Board for Medical Product Development.  He holds a business management degree from California State University Long Beach and is a graduate of the Southern California Entrepreneur Academy.

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