One of the biggest challenges professionals face when starting a new job is how they navigate ingratiating themselves into the new company and culture they’re now surrounded by. No two companies are alike, which also means practices, processes and procedures can vary wildly from one company to another. How a new employee, including new management, sorts through this can make or break their ability to be received well by their fellow colleagues while having a good career at their new employer. Imagine you’re in your second week of employment and you begin to uncover a variety of compliance issues like a lack of regulatory understanding throughout the company, poor or missing documentation, insufficient training, little to no post-market surveillance processes or a dinosaur quality management system (QMS) that’s holding the company back. Any of these shortcomings can be problematic for an operation, but the presence of several can be detrimental to the company’s short- and long-term success. It can be a precarious situation to come in as the new ‘gal or guy’ and start changing things right away. In fact, this typically doesn’t bode well for those who take the scorched earth strategy making big changes right out the ‘new hire’ gates, regardless of those changes being warranted. So the question begs to be asked – what do you do if you start a new job and quickly uncover problems within the company’s operations, especially if those problems are compliance related? Taking a measured and strategic approach to your new job and how you will handle the current business practice issues you are experiencing is key to your success. Consider the following process:
Remember that every organization is different, and your approach to addressing poor practices will depend on the specific circumstances. Your ultimate goal should be to contribute positively to the organization's growth and improvement while maintaining your professionalism and integrity. The quickest way to overcome a business challenge is to get help from those who are experienced in besting your beast! The team at Square-1 Engineering is comprised of a variety of technical and project management professionals who are subject matter experts in the areas of NPD, Quality, Compliance and Manufacturing Engineering. Learn more about how we can solve your technical work and project problems today to get you back on track.
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Not all places of business are one in the same, nor is our ability to succeed in said environments. Working for the establishment (the Bigs, Conglomerates, Strategics, etc) versus being in the start-up arena is a constant back and forth consideration for many of us in the medical device industry. This becomes especially true if we find ourselves looking elsewhere for work at which point the phrase “the grass is greener on the other side” may come to mind. Herein lies an important question as it relates to you and the medical device industry – what company size are you best suited for and does this environment present greener pastures? THE BIGS Working for big business can have its perks at times. Stability, direction, benefits, work that is defined – you name it. The medical device industry naturally follows this familiar path while also provide other such commonly held benefits like: · Training and upward mobility · Cross functional experience · A multiple of products or services offered · Shared services and or well thought out processes to help aid you in your work · At times better real-time compensation and health benefits This list represents typical benefits which may come with working at a big company, but certainly aren’t guaranteed by any means. As we all know, just because it’s a big company doesn’t denote excellence by any means, which is perhaps the very reason the start-up world exists. START-UPS The start-up world can be an exciting place. I’ve experienced this personally for over a decade in my own business as well as supporting dozens of medical device clients who have new and burgeoning places of business. In the start-up environment its common to hear people describe their experiences as: · Quick decision making · Greater adaptability · Less bureaucracy and red tape · Entrepreneurial and creative · Multiple hats and work experiences rather than being sequestered to one task The world of medical device start-ups can be an alluring place for work. Is it possible the start-up world is where ‘the grass is greener’? The answer to this question comes down to one thing – how you’re conditioned to operate as a professional. Check out the full article including 6 key considerations for working in the medical device start-up world. Not all places of business are one in the same, nor is our ability to succeed in said environments. This, of course, is an obvious statement but for reasons verging on inconspicuous. In business, working for the establishment (the Bigs, Conglomerates, Strategics, etc) versus being in the start-up arena is a constant back and forth consideration for many of us in the medical device industry. This becomes especially true if we find ourselves looking elsewhere for work at which point the phrase “the grass is greener on the other side” has a devilish way of distorting our worldview. Fun Fact: the phrase ‘”the grass is greener on the other side” traces back to the Greek poet Ovid, circa first century B.C.; Ovid is credited with saying, “The harvest is always richer in another man’s field.” From there the American folk singers Raymond B. Egan and Richard A. Whiting wrote a song called “The Grass Is Always Greener in the Other Fellow’s Yard” in 1924. And there you have it. Why is this important? Simply put – we are not original in our thoughts about our present circumstances and opportunities close to us. ‘The grass is always greener’ is really a tale of fantasy, one which often supposes things are naturally better elsewhere just because it doesn’t define our present reality. Herein lies an important question as it relates to you and the medical device industry – what company size are you best suited for and does this environment present greener pastures? Is your current job the right 'grass'? THE BIGS Working for big business certainly has its perks, there’s no doubt about it. Stability, direction, benefits, work that is defined – you name it. The medical device industry naturally follows this familiar path while also provide other such commonly held benefits like:
This list represents typical benefits which may come with working at a big company, but certainly aren’t guaranteed by any means. As we all know, just because it’s a big company doesn’t denote excellence by any means, which is perhaps the very reason the start-up world exists. START-UPS The start-up world can be an exciting place. I’ve experienced this personally for over a decade in my own business as well as supporting dozens of medical device clients who have new and burgeoning places of business. In the start-up environment its common to hear people describe their experiences as:
The world of medical device start-ups can be an alluring place for work. Is it possible the start-up world is where ‘the grass is greener’? The answer to this question comes down to one thing – how you’re conditioned to operate as a professional. If you are currently looking for a new career it’s vital you truly understand what makes up the medical device start-up world and whether or not you can be successful in that environment BEFORE you jump in to start work. Take a moment to check in with yourself on how you land with these characteristics which commonly can be found in the start-up world: 1.Stability Start-ups can be exciting places to work because many times the companies and their respective technology are seeking to disrupt the market by bringing new approaches to tired practices. This excitement comes with a twist – funding. The life of a medical device start-up lends itself to a constant and almost never ending process of fund raising to help the company achieve its next milestones. Some start-ups excel in their ability to raise funds, many struggle mightily. Reportedly more than 75% of device start-ups fail, 50% of which fail in the first five years. As a start-up grows and evolves it’s not uncommon for them to also go through waves where they are flush with cash in one season, to find themselves on the brink of going under the next season. Understanding if you are comfortable in an environment which can be viewed as ‘feast or famine’ is crucial to your ability to be successful in the start-up world. 2.Working Outside the Box When we work for big companies often times our job and daily output is focused on a certain set of tasks, we’re siloed into a niche function. It’s the opposite in the start-up world as often times the mentality of those who are successful in this space is they’re willing to do whatever it takes to get the job done and company moving forward. This includes taking out your own trash! If you’ve ever said “that’s not part of my job description” in response to work that was requested of you I would recommend taking a hard look at whether a start-up or small company is the right move for your career. Job descriptions are incredibly loose in the start-up world, if they even exist in the first place. 3.Time Requirements Working 8-5 in a large company can be a nice perk. If you’ve done that for any length of time you may have forgotten how nice it is to mentally shut off at 5PM. With medical device start-ups working 8-5 is non-existent. It’s common to work long hours and or be tethered to your phone around the clock. The statement of ‘work life balance’ is blurred beyond recognition in the start-up world. Those that are successful here know and understand that it takes time and effort to create something. How dedicated are you to making that happen and what are you willing to giving up in the process? 4.Ambiguous Nature Working in a large company doesn’t necessarily mean that everything is clearly defined and outlined yet it is typical that SOPs (standard operating processes) are at the very least available for workers who choose to use them. Different departments exist handling tasks specific to their function in the larger machine. In the start-up world you may find yourself creating these on your own. Take a moment to think how you would feel about being confronted with a daily situation where you are supposed to be working hard, hell – harder than ever before, and there isn’t a lot of direction or support to help you in that effort. If the thought of that excites you than the start-up world may be a breath of fresh air. 5.Leadership This is one of the most overlooked aspects of a start-up in my opinion. Leadership. If you haven’t worked in the start-up world before you may not be aware that people in leadership still do much of the hands on work. In big business this is hardly the case. Neither camp of leaders are necessarily better than one of the other, it’s just a very different environment. In start-ups every person on the team has to give 150% to the cause which means those who don a leadership title still have to get dirty in the day to day work. The reason you want to consider this as a part of your ‘can I make it in the start-up world’ is because leadership ultimately can have a great or very grave impact on the start-up business. Seems a bit obvious but when someone is doing both daily work and in charge of strategic decision making their influence and involvement has a much greater impact. In big business if a company experiences a failure with one of their leaders it typically can be salvaged whereas in the start-up world one or two costly mistakes by leadership will send the company into a grave six feet under. 6.Collaboration Start-ups offer an intimate working experience. It’s a necessity. Working in a start-up everyone knows everything about everyone. It’s close quarters with high amounts of communication, partnering and feedback. Collaboration of course exists in big business but not at the intimate level of the start-up. When we work for a big company we are often a part of a team but doing work independently, even at times on our own little island. If you’ve come to enjoy your island and aren’t interested in having neighbors all over your lawn on a daily basis than perhaps staying in big business is the right decision for you. FINAL WORD
A career in the medical device start-up arena can indeed be a rewarding and exciting adventure – for the right person. Once you’ve spent some time analyzing what’s most important to you in your career and the type of company which is most suitable to help you achieve success you will better understand how the medical device start-up world fits in with your next steps. After more than a decade of hiring people on a daily basis I’ve seen a thing or two when it comes to good vs. bad practices relating to the process of hiring employees. During that time I’ve also made my fair share of mistakes in the people I’ve hired which offered up a plethora of learning opportunities. What I've learned over the years is that making a hiring mistake can be costly and most of the time it is the employers fault the hire doesn’t work out, not the new hire themselves. Hiring an employee is an interesting and vital part of business. Interesting in that the end result is bringing on a new person into your company with the idea that they will fulfill a role to help the company move forward. Vital, because hiring really is one of the most important activities a business can do outside of generating revenue. Without revenue streaming in there is no need for hiring and no company for that matter, which is why I’ve placed generating revenue a tier above hiring. The act of hiring is often whimsical and mythical in nature, like a unicorn. Everyone loves to say they’re great at interviewing as they enjoy saying “I know how to pick em”, or “I’m able to sniff out the best from the worst in five minutes”. I always enjoy a good chuckle when I hear comments like this because the reality is that these words often stand on hollow ground. While we love to think we’re great at the process of identifying, vetting and selecting the best people the facts tell a different story:
With stats like this you’d think companies would focus more on their hiring process and approach to improve this area of the business similarly to how they spend endless amounts of time and money on activities like kaizen events and lean initiatives in order to improve yields by a couple percentage points. In the end the numbers don’t lie as they tell us a sobering story – no one is perfect when it comes to hiring employees. However the quicker we build awareness around our actual performance in the area of hiring the quicker we can begin to improve it. Below are the ten (10) most common hiring mistakes made in business. As you read through these make a note of how frequent an offender you or your company is with each:
Key Take Away: The current job market is one of the most competitive hiring landscapes we’ve ever seen. Most of the people in the US workforce have never seen unemployment figures like we’re experiencing today. Orange County, CA unemployment rate in September 2019 was a staggering 2.9%. Meaning, 97.1% of people who are eligible and or able to work are in fact doing so. The numbers nationally don’t get much better, or in favor of the employer, as we’re experiencing 3.5% unemployment nationally. The last time the unemployment rate was this low was in 1969. What does this all mean – it’s a candidates market, not an employers market. Most, if not all, the good people and therefore candidates are gainfully employed. If you want to improve your chances of landing great employees to help grow your company you need to ensure your hiring practices are addressing and or solving the 10 hiring issues mentioned above. Action Item: If you or your company struggle to hire great people one of the best things you can do to correct it is to seek advice and an alternate viewpoint. Ask your employees why they were for your company, learn what matters to them most and why they stick around. Another way to gain insight is to bring in an HR or recruiting consultant to review your current processes. Outsiders can often times see things quicker and easier than you can as they aren’t coming from a lens that is within the company. Their outsider perspective can provide unbiased feedback on the things you need to do to attract better talent. About the AuthorTravis Smith is the founder and managing director of Square-1 Engineering, a medical device consulting firm, providing end to end engineering and compliance services. He successfully served the life sciences marketplace in SoCal for over 15 years and has been recognized as a ‘40 Under 40’ honoree by the Greater Irvine Chamber of Commerce as a top leader in Orange County, CA. Categories
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